Refund policy
Refund Policy
We want you to be happy with your plants. If something isn't right, we're here to help. Nothing in this policy affects your statutory rights.
Damaged or not as described
If your plant arrives in poor condition, or isn't as advertised, you can return it for a full refund. We'll cover the return postage.
Please email hello@oddleaf.co.uk with photos of the plant and its packaging within 48 hours of delivery. Photos taken shortly after arrival let us resolve things quickly; without them it's harder to establish that damage happened in transit.
Slight browning, a dropped leaf, or minor droop after transit is normal and usually settles within a week or two. Get in touch and we'll advise.
Changed your mind
You can return your plant within 14 days of delivery for any reason.
Email hello@oddleaf.co.uk to let us know, then post the plant back to us within 14 days of contacting us. Return postage for change-of-mind returns is paid by you, and we recommend a tracked service, as the plant remains your responsibility until it reaches us.
Plants must be cared for while in your possession — watered and kept in suitable conditions — and returned in the condition they arrived in, appropriately packed for transit. We may reduce your refund to reflect any deterioration caused by handling or care beyond what's needed to inspect the plant. There is no restocking fee.
Exchanges
We're happy to exchange your plant for another of similar value. Get in touch within 14 days of delivery and we'll arrange it. Where the exchange is for a change of mind, return postage is paid by you; where the plant arrived damaged or not as described, we'll cover it.
Similar to the 'Changed your mind' policy, plants must be cared for while in your possession and returned in the condition they arrived in - please get in touch for any help with this along the way.
How to start a return
- Email hello@oddleaf.co.uk with your order number and the reason for your return. Include photos if the plant arrived damaged.
- We'll confirm the return and let you know where to send it. For damaged or incorrect plants, we'll provide a return shipping label.
- Pack the plant carefully, ideally in its original packaging, and post it back.
Refunds
Once we've received the plant and checked its condition, we'll process your refund to the original payment method — usually the same day, and always within 5 working days. Depending on your bank, funds typically appear within a further 2–3 working days.
Where the plant arrived damaged or not as described, your refund will include the original delivery cost.
The OddLeaf Word
We take great care of our plants, and even better care of our customers. Your support and custom means the world to us, and we'll do everything we can to solve any issues that arrive. Thank you!
Contact
hello@oddleaf.co.uk — we aim to reply within one working day.